For UK trades, local services and small teams

See what’s stopping customers choosing you.

We check your Google profile, website, search and tracking, then tell you the three things worth fixing first. In plain English, from £79.

Checked by a person, every timeReport within 48 hours of your briefNo contracts on one-off servicesBased in Norfolk, focused on East Anglia, and helping UK businesses further afield online£1m public liability insuranceMember of Norfolk Chambers of Commerce (opens in a new tab)
oakandflow.exampleStarting scan
0/40
26 checks across 4 areas
Google profile0
Website0
Search0
Tracking0
WorkingNeeds workCosting you customers

Three things worth fixing first

Reply to your Google reviews41 are waiting for an answer
Make your number tappable on mobileIt’s three scrolls down the page
Add tracking before you spend on adsEnquiries can’t be traced to a source
Example only

A fictional business. Your report covers the same 26 checks.

How it works

Paid on Monday. Clear on Wednesday.

No sales calls and no jargon. You pay, answer a short brief, and a person reviews everything before it reaches you.

  1. Choose and paySecure card payment. Apple Pay and Google Pay work too.2 minutes
  2. Tell us about your businessA short brief: your links, services, area and anything that bothers you.5 minutes
  3. We review the evidenceYour Google profile, website, search and tracking, checked against a fixed list.Hours 1 to 24
  4. A person checks every findingNothing reaches you until it has been read and signed off by a human.Before it leaves us
  5. Your report arrivesPlain English, with the three things worth doing first, and what to do next.Within 48 hours of your brief

What you get

A report you’ll actually read.

  • Three priorities, not thirty26 checks go in. You get the three changes most likely to bring in enquiries, in order.
  • Checked by a personEvery finding is read, checked and signed off by a person before it reaches you.
  • Written for you, not for marketersEvery point says what we found, why it costs you customers, and how to fix it. Do it yourself or hand it to anyone.

£1m
to £100mHelped grow a UK brand from £1m to £100m, leading performance marketing for six years.

Why Baseline exists

“The biggest wins in growing a £100m business came from the basics: being easy to find, making it easy to say yes, and measuring what works. Most small businesses never get that advice, because agencies price them out. Baseline is that advice, at a price that makes sense.”

M. J-R, founder. Great Moulton, Norfolk

Evidence before opinionEvery finding comes from something we can show you.
Three priorities, not thirtyLess to do, in the right order.
Nothing locks you inYour data stays in your tools. Leave whenever you like.

Google Business Profile

Your profile is your shop window.

For many local customers, your Google profile is the first thing they see. These are the gaps we find most often.

  • A single, generic categoryFewer searches
  • No bank holiday hoursWasted journeys
  • Reviews left without a replyLost trust
  • Photos that are years oldLooks closed

Watch each gap get fixed, or tap one.

Monthly plans

Steady progress beats a big push.

Every month builds on the last. Growth Basics keeps your Google profile and search improving. Growth Plus adds the follow-up: missed calls, review requests and quotes.

  • Wk 1
    ReviewYour profile, reviews and anything that changed
  • Wk 2
    ImproveA Google profile update and up to three improvements, or a clear reason why we held
  • Wk 3
    ReportA one-page summary and a 20-minute check-in
  • Wk 4
    PlanNext month lined up, so nothing starts from zero

AI and automation

Let the repetitive jobs run themselves.

Practical automations for jobs you already do by hand. People stay in charge of anything unusual, sensitive or financial.

Running
Enquiry repliesEvery new enquiry gets a quick, useful reply, and you get a heads-up.
Booking assistantSuitable enquiries become calendar bookings, using your real availability.
Website assistantAnswers common questions from your own information, day or night.
Invoice remindersPolite reminders from your own invoicing tool, on rules you set.
Monthly summaryThe same one-page summary every month, from tools you already use.
Owner dashboardThe handful of numbers that matter, in one place.

Questions

Good to know.

Anything else, ask us directly. One of the team replies within 24 hours, Monday to Friday.

Who is Baseline for?

Sole traders and small teams who rely on local customers or enquiries: trades, cleaners, driving instructors, salons, studios and similar. If you have a website or a Google profile, we can help.

Do I need to give you access to my accounts?

No. The GBP Fix and the audit work from what is public plus your short brief. If you want us to make changes for you, you can add us as a manager and remove us afterwards.

What if I don’t have a website yet?

The audit still works. We will score what exists, and the report will tell you whether a website is the right next step or whether your Google profile should come first.

How is this different from a free online checker?

Free tools produce a list of technical warnings and tick boxes for which tools are installed. We judge what matters for how your business actually wins customers, tell you the three things to fix first and how, and a person checks every word.

Can I cancel Growth Basics?

Yes. There is no minimum term. Give 30 days’ notice and it stops.

Is it tax deductible?

Marketing services bought for your business are usually an allowable expense. Your accountant can confirm for your situation.

Know where you stand by the end of the week.

Start with the Foundations Audit. If we can’t find at least three things worth fixing, we’ll refund you in full.